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This article only applies if you have direct access to the WhatsApp Manager via the Facebook Business Manager. If you are using a broker, please reach out to support@gen25.com. |
Setting up an account for use with Social25
What information do I need to provide to prepare my WABA for phone numbers?
- Open the WhatsApp manager.
- Tell us the phone numbers and business names of all the accounts.
- Navigate to Template Manager.
- Copy the namespace and send it to us.
Adding phone numbers
In order to add a new number to your WABA follow these steps:
- Per phone number download the certificate.
- Send it to us
- Have the SIM ready in the phone
- We will register the account. And you will receive an SMS with a code that we need
- You tell us the code
- We will configure the account in Social25
- Fill in profile info per WhatsApp number
- Fill in the payment method (needed to start using HSM Templates since these templates have cost involved charged to you by Facebook)
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Please note that a WABA can have a maximum of 5 phone numbers connected to it. |
Help I can't find my Namespace ID
The namespace ID can be found here:
- Go to https://business.facebook.com/settings
- Click on WhatsApp Accounts:
- Open the WhatsApp account
- Click on WhatsApp Manager
- Then click on Message Templates
- Click on the Namespace icon, the namespace will be displayed, please send it to us
- Under "Phone Numbers" you can see what numbers belong to the namespace.
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