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When enabled, this allows active chats (which are open in a Salesforce Tab) to be monitored for incoming chat messages. When a chat message is received, you will receive a generic notification in your browser that informs you that a new message has been received.
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Be aware that you have to navigate away from the Salesforce Tab with the open chat. |
Users need to allow browser notifications from Salesforce for this functionality to work. You can check this in the website permissions of your browser.
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