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Receive Text | Receive Images | Receive GIF | Receive Audio | Receive Files | Receive Stickers | Receive Video | Receive Contact | Receive Location | Proactive Outbound Text | Native User Blocking | Social25 User Blocking | |||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Twitter DM | ✅ | ✅ | ✅ | |||||||||||||||||
Facebook Messenger | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ||||||||||||
Whatsapp (WABA) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |||||||||
Whatsapp (Tyntec) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |||||||||
Whatsapp (CM.com) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |||||||||
✅ | ✅ | ✅ | ✅ After opt-in via QR code | ✅ | ||||||||||||||||
Line | ✅ | ✅ | Telegram | ✅ | ✅ | ✅ | SMS (Tyntec) | ✅ | ✅ | |||||||||||
Intercom | ✅ | ✅ | ✅ | Google Business Messages | ✅ | ✅ | ✅ | Instagram DM | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
Send Text | Send Images | Send GIF | Send Audio | Send Files | Send Video | Send Contact | Send Location | Initiate Outbound Conversation | Messaging Window | ||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Twitter DM | ✅ | 24 hours | |||||||||||||||||||||
Facebook Messenger | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours (can be extended to 7 days with Human Agent tag) | ||||||||||||||||
Whatsapp (WABA) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | ||||||||||||||||
Whatsapp (Tyntec) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | ||||||||||||||||
Whatsapp (CM.com) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | ||||||||||||||||
✅ | 24 hours | ||||||||||||||||||||||
Line | ✅ | ✅ | ✅ | 7 days | Telegram | ✅ | 24 hours | SMS (Tyntec) | ✅ | ✅ | No time limit | Intercom | ✅ | As long as the customer has the chat window open | Google Business Messages | ✅ | 24 hours (Although this is not a hard limit) | ||||||
Instagram DM | ✅ | ✅ | 24 hours |