This is the complete data model of all objects contained in the Social25 package. Using the Salesforce Bulk API records will get created in the Salesforce instance in the Social25__Heroku_Message__c object. Records that get inserted always contain the same structure but contain different data.
All examples are for text messages, attachment message don't differ that much from a text message. The difference will be that Social25__Content_Url__c, Social25__Mime_Type__c, Social25__File_Type__c and Social25__Media_Title__c will be filed with file information. If an accompanying text has been sent this can be found in the Social25__Text__c field.
{ "Social25__Identifier__c":"92dd772d38bd4d64abf832fe279b189b", "Social25__External_Identifier__c":"B0bpD8GPx0MJTG1ja-WR31BPtu5lA2oz8N_TLP5EV7CoLPJ2ANUCwYP9LKpEY7w5PSlfqX8d5Kd4qGd95UndaQ", "Social25__Text__c":"Hi, how are you?", "Social25__Outbound__c":0, "Social25__Media_Title__c":"#N/A", "Social25__File_Type__c":"#N/A", "Social25__Mime_Type__c":"#N/A", "Social25__Content_Url__c":"#N/A", "Social25__Auxiliary_Data__c":"#N/A", "Social25__Agent_Identifier__c":"#N/A", "Social25__Timestamp__c":"2019-10-01T09:16:28Z", "Social25__Chat_Identifier__c":"60f644288y225df7bb279772aa734621", "Social25__Custom_Identifer__c":"#N/A", "Social25__Conversation_Medium__c":"facebook", "Social25__Conversation_State__c":"OPEN", "Social25__Platform_Identifier__c":"262358007148636", "Social25__User_Full_Name__c":"Clara Oswald", "Social25__User_Gender__c":"female", "Social25__User_Active__c":1, "Social25__User_Locale_GMT_Offset__c":2, "Social25__User_Profile_Image_URL__c":{ "url":"https://public.url/image", "etag":"12d61ea01edf989fc94beab63cfed353", "path":"4a75b647b22c4fb48bc1dd8a571asdd9/Facebook/profile_images/eab4a42db1ddef95b8dca191b794c593", "type":"private", "title":"eab4a42db1bb4f95b8dca191b794c233", "resource_type":"base64" }, "Social25__User_Phone_Number__c":"#N/A", "Social25__User_First_Name__c":"Clara", "Social25__User_Last_Name__c":"Oswald", "Social25__User_Identifier__c":"60f633244d225df7bb279772aa734621", "Social25__User_External_Identifier__c":"2763482309724616" } |
{ "Social25__Identifier__c":"d6a13ae99d8d4defa9eb2f99c8da3b2a", "Social25__External_Identifier__c":"ec7633ad2f18f950c0714ddd8430e7bc5ad7f97b", "Social25__Text__c":"Text message", "Social25__Outbound__c":0, "Social25__Media_Title__c":"#N/A", "Social25__File_Type__c":"#N/A", "Social25__Mime_Type__c":"#N/A", "Social25__Content_Url__c":"#N/A", "Social25__Auxiliary_Data__c":"#N/A", "Social25__Agent_Identifier__c":"#N/A", "Social25__Timestamp__c":"2019-11-29T10:42:29Z", "Social25__Chat_Identifier__c":"43340e2862a25aedbe795ff17a0e8e5e", "Social25__Custom_Identifer__c":"#N/A", "Social25__Conversation_Medium__c":"whatsapp", "Social25__Conversation_State__c":"OPEN", "Social25__Platform_Identifier__c":"31613397500", "Social25__User_Full_Name__c":"Clara Oswald", "Social25__User_Gender__c":"#N/A", "Social25__User_Active__c":1, "Social25__User_Locale_GMT_Offset__c":"#N/A", "Social25__User_Profile_Image_URL__c":{ "url":"https://public.url/image", "etag":"12d61ea01edf989fc94beab63cfed353", "path":"4a75b647b22c4fb48bc1dd8a571asdd9/Whatsapp/profile_images/eab4a42db1ddef95b8dca191b794c593", "type":"private", "title":"eab4a42db1bb4f95b8dca191b794c233", "resource_type":"base64" }, "Social25__User_Phone_Number__c":"31612345678", "Social25__User_First_Name__c":"#N/A", "Social25__User_Last_Name__c":"#N/A", "Social25__User_Identifier__c":"43190e2362a25aedbe795ff17a0e8e5e", "Social25__User_External_Identifier__c":"31612345678@s.whatsapp.net" } |
{ "Social25__Identifier__c":"ec76a6c52428462fbb46f3c04e715fe7", "Social25__Text__c":"Simple text message", "Social25__Outbound__c":1, "Social25__Media_Title__c":"#N/A", "Social25__File_Type__c":"#N/A", "Social25__Mime_Type__c":"#N/A", "Social25__Content_Url__c":"#N/A", "Social25__Auxiliary_Data__c":"#N/A", "Social25__Agent_Identifier__c":"#N/A", "Social25__Chat_Identifier__c":"990af6c8681a42a585e83bc5db2898a9", "Social25__Custom_Identifer__c":"#N/A", "Social25__Conversation_Medium__c":"SMS", "Social25__Conversation_State__c":"OPEN", "Social25__User_Full_Name__c":"#N/A", "Social25__User_Gender__c":"#N/A", "Social25__User_Active__c":1, "Social25__User_Locale_GMT_Offset__c":"#N/A", "Social25__User_Profile_Image_URL__c":"#N/A", "Social25__User_Phone_Number__c":"31612345678", "Social25__User_First_Name__c":"Clara Oswald", "Social25__User_Last_Name__c":"#N/A", "Social25__User_Identifier__c":"744fbdd3dc8b4942b90a2565f734e717", "Social25__User_External_Identifier__c":"31612345678" } |
{ "Social25__Identifier__c":"9334b87c00444f94b15ht4adb27g9em9", "Social25__Text__c":"Hi, can you do something for me?", "Social25__Outbound__c":1, "Social25__Media_Title__c":"#N/A", "Social25__File_Type__c":"#N/A", "Social25__Mime_Type__c":"#N/A", "Social25__Content_Url__c":"#N/A", "Social25__Auxiliary_Data__c":"#N/A", "Social25__Agent_Identifier__c":"#N/A", "Social25__Chat_Identifier__c":"31c87152ff1056bd9780e274915eg2ed", "Social25__Custom_Identifer__c":"#N/A", "Social25__Conversation_Medium__c":"WeChat", "Social25__Conversation_State__c":"OPEN", "Social25__User_Full_Name__c":"#N/A", "Social25__User_Gender__c":"#N/A", "Social25__User_Active__c":1, "Social25__User_Locale_GMT_Offset__c":"#N/A", "Social25__User_Profile_Image_URL__c":"#N/A", "Social25__User_Phone_Number__c":"#N/A", "Social25__User_First_Name__c":"Clara Oswald", "Social25__User_Last_Name__c":"#N/A", "Social25__User_Identifier__c":"8a7fcr35442b530f9412b42416d37de8", "Social25__User_External_Identifier__c":"27634ew82fds3025sadf24616" } |
{ "Social25__Identifier__c":"9334b87c00444f94b28ba4adb27f0b65", "Social25__Text__c":"This is the information that will be provided if a customer uses Line", "Social25__Outbound__c":1, "Social25__Media_Title__c":"#N/A", "Social25__File_Type__c":"#N/A", "Social25__Mime_Type__c":"#N/A", "Social25__Content_Url__c":"#N/A", "Social25__Auxiliary_Data__c":"#N/A", "Social25__Agent_Identifier__c":"#N/A", "Social25__Chat_Identifier__c":"31c87152ff1056bd9780e710519bc7cd", "Social25__Custom_Identifer__c":"#N/A", "Social25__Conversation_Medium__c":"Line", "Social25__Conversation_State__c":"OPEN", "Social25__User_Full_Name__c":"#N/A", "Social25__User_Gender__c":"#N/A", "Social25__User_Active__c":1, "Social25__User_Locale_GMT_Offset__c":"#N/A", "Social25__User_Profile_Image_URL__c":"#N/A", "Social25__User_Phone_Number__c":"#N/A", "Social25__User_First_Name__c":"Clara Oswald", "Social25__User_Last_Name__c":"#N/A", "Social25__User_Identifier__c":"8a7fca2bb42b530f9464d81616d37ea0", "Social25__User_External_Identifier__c":"2df634afsd82fwe9724616" } |
Data will be added soon. |
Data will be added soon. |
Coming soon. |
More information about the configuration of the Social25 Package can be found on Configuring the Social25 Package page. |
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