Outlook Sync Considerations
- Stijn de Vries
- Luuk
- Jérôme Vincendon (Unlicensed)
- Tim Schuitemaker
Pricing
For every GoMeddo licence, we will provision 10 Sync Connections. In case you need more, please reach out to sales@gomeddo.com.
Only events that the synced calendar organises are synced
When you create a sync connection to a calendar, it will only sync events that are related to that calendar via a dimension field lookup. If you add reservations to the calendar via a dimension junction field lookup (e.g. you can relate multiple records to the reservation of this type). The sync connection will not sync these.
In outlook, when you have an organizer of an event and then other calendars (which can be persons/rooms) that are invited. GoMeddo will only sync events that you are the organizer of. Not events that you are invited to.
However, if you for example organize an event on your calendar and it is synced to GoMeddo when you invite a location to your event and that location is also synced to GoMeddo. Even though the location is not the organizer it will appear in GoMeddo. Since it will be synced to your staff calendar and the resource field will be filled with that location since it does have a sync connection.
Only Reservations that are linked to a dimension using a dimension field will be synced.
When syncing too and from outlook only dimension fields will be considered. Any links between reservations and dimension sObjects using dimension junctions will not be considered when syncing.
Sync Field Priority can cause fields to not sync correctly
When syncing into multiple external fields the field that will be the organiser of the events should have the highest priority. If it does not have the highest priority, any fields that have higher priority than the organiser field will be left empty.
Guest users
When trying to sync meetings to outlook which have been created on a guest user experience cloud. Make sure that guest users also have sharing access to the sync connection object. Also you need to enable setting to allow guest user created reservations to be updated by outlook.
