Channel Support

WhatsWe support the following functionalities per channel from the Social25 user point of view.

	Receive Text	Receive Images	Receive GIF	Receive Audio	Receive Files	Receive Stickers	Receive Video	Receive Contact	Receive Location	Outbound Text	Native User Blocking	Social25 User Blocking

	Receive Text	Receive Images	Receive GIF	Receive Audio	Receive Files	Receive Stickers	Receive Video	Receive Contact	Receive Location	Outbound Text	Native User Blocking	Social25 User Blocking
Twitter DM Not supported anymore since May 2023	✅									✅ After receiving a message	✅	✅
Facebook Messenger	✅	✅	✅	✅ Depending on page-location per 16th December	✅ Depending on page-location per 16th December		✅ Depending on page-location per 16th December			✅ After receiving a message	✅	✅
Whatsapp (WABA)	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅ After receiving a message, or with message template		✅
Whatsapp (Tyntec)	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅ After receiving a message, or with message template		✅
Whatsapp (CM.com)	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅ After receiving a message, or with message template		✅
WeChat	✅	✅							✅	✅ After someone follows your account or receiving a message		✅
Line	✅									✅ After someone follows your account or receiving a message		✅
Instagram DM	✅	✅	✅	✅			✅			✅ After receiving a message	✅	✅

	Send Text	Send Images	Send GIF (bring your own api key)	Send Audio	Send Files	Send Video	Send Contact	Send Location	Initiate Outbound Conversation	Template Messages	Messaging Window

	Send Text	Send Images	Send GIF (bring your own api key)	Send Audio	Send Files	Send Video	Initiate Outbound Conversation	Template Messages	Messaging Window
Twitter DM Not supported anymore since May 2023	✅								24 hours
Facebook Messenger	✅	✅	✅	✅	✅	✅		✅	24 hours (can be extended to 7 days with Human Agent tag)
Whatsapp (WABA)	✅	✅		✅	✅	✅	✅	✅	24 hours
Whatsapp (Tyntec)	✅	✅		✅	✅	✅	✅	✅	24 hours
Whatsapp (CM.com)	✅	✅		✅	✅	✅	✅	✅	24 hours
WeChat	✅							✅	24 hours
Line	✅	✅				✅		✅	7 days
Instagram DM	✅	✅							24 hours