Connect your Tyntec SMS Account

Owned by Mike Hanssen (Unlicensed)
Last updated: Mar 02, 2021
2 min read

Tyntec can be used as one of the SMS providers within Social25.

Onboarding

During your account creation with Tyntec, you have specified which phone number(s) you want to use for which countries. If you navigate to the SMS page (https://my.tyntec.com/products/sms) you should see a Receive and Send message direction gateway.

API keys

Navigate to the following page: https://my.tyntec.com/api-settings

Send the Social25 team (support@gen25.com) the following data:

  • Name (first column)

  • API key (second column, press show)

  • All the phone number(s) in E.164 format onboarded on this channel

To send this data secure to us you can use https://cryptex.gen25.com.

Webhooks

To make sure that inbound SMS messages arrive with Social25 and in Salesforce as well we need to configure a webhook. This can be done via the API settings page (https://my.tyntec.com/api-settings).

  1. Click on “Webhooks”.

  2. Select the API key you would like to configure a webhook for.

  3. Select the value “POST” under method and fill in the “Webhook URL” that was provided by the Social25 team.

  4. Click on “Save changes”.