If you’ve done or are planning to do a Sandbox Refresh you’ll need to contact firstname.lastname@example.org to re-configure your platforms to the new environment and to remove all conversations and messages from the old environment.
Steps to perform
Run a Sandbox refresh
Don’t perform any additional steps and contact Social25 support with the following details:
The selected environment in the wizard (Production or Sandbox)
When the Social25 support team informs you that the platforms have been synced, and you have run the previous query, navigate to the Configuration flow and click “Sync Platforms”. This can be found on the Platforms page under the small arrow on the right-hand top side.