Page Comparison

We support the following functionalities per channel from the Social25 user point of view.

Channel	Receive Text	Receive Images	Receive GIF	Receive Audio	Receive Files	Receive Stickers	Receive Video	Receive Contact	Receive Location	Proactive Outbound Text
Twitter DM	✅
Facebook Messenger	✅	✅	✅	✅ Depending on page-location per 16th December	✅ Depending on page-location per 16th December		✅ Depending on page-location per 16th December
Whatsapp (WABA)	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Whatsapp (Tyntec)	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Whatsapp (CM.com)	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
WeChat	✅									✅ after After opt-in via QR code	Kik	✅
Line	✅
Telegram	✅
SMS (Tyntec)	✅
Intercom	✅		✅
Google Business Messages	✅	✅
Instagram DM	✅	✅	✅	✅			✅

Whatsapp (TyntecSMS (Google Business Messages

Channel	Send Text	Send Images	Send GIF	Send Audio	Send Files	Send Video	Send Contact	Send Location	Messaging Window
Twitter DM	✅								24 hours
Facebook Messenger	✅	✅	✅	✅	✅	✅	Whatsapp (WABA)	✅	✅	✅	✅	✅			24 hours (can be extended to 7 days with Human Agent tag)
Whatsapp (WABA)	✅	✅		✅	✅	✅	Whatsapp (CM.com)	✅	✅	✅	✅	✅	WeChat	✅	Kik	✅	Line	✅	✅	✅	Telegram	✅	24 hours
Whatsapp (Tyntec)	✅	Intercom	✅		✅	Instagram DM		✅	✅	✅
Channel	Use Quick Text	Use Structured Message from Salesforce	Marketing Cloud Journey Builder Support	Third party bots	Credit Card filter
Twitter DM	✅	✅	✅	Facebook Messenger	✅	✅	✅
Whatsapp (WABA)	✅	✅	✅	✅	✅
Whatsapp (Tyntec)	✅	✅	✅	✅	✅

24 hours
Whatsapp (CM.com)	✅	✅		✅	✅	✅			24 hours
WeChat	✅✅								24 hours✅
Line	Kik	✅	✅				✅	Line	✅	✅			✅7 days
Telegram	✅✅								24 hours	✅
SMS (Tyntec)	✅✅								No time limit	✅
Intercom	✅	✅								✅As long as the customer has the chat window open
Google Business Messages	✅	✅								✅24 hours (Although this is not a hard limit)
Instagram DM	✅	✅	✅						24 hours

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