Tyntec can be used as one of the Busines Service Providers (BSP) for Whatsapp within Social25.

Onboarding

During your account creation with Tyntec, you have specified which phone number(s) you want to use. You can find more information on the Tyntec onboarding here: https://www.tyntec.com/docs/whatsapp-business-api-account-information-get-started

Social25 Configuration

When selecting WhatsApp - Tyntec, you are presented with the following screen

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1. Fill in a Platform Name that will allow you to recognise this WhatsApp account

2. Fill in the Phone Number in international format without '+'.

   1. Example: for +31 6 12 34 56 78 use 31612345678

3. Navigate to the following page: https://my.tyntec.com

...

Send the Social25 team (support@gen25.com) the following data:

• Name (first column)

• API key (second column, press show)

• All the phone number(s) onboarded on this channel

To send this data secure to us you can use https://cryptex.gen25.com.

...

1. /products/conversations/whatsapp

2. Remember the API Key Name of the WhatsApp number you want to configure with Social25

3. Navigate to API Settings in the left column

4. Click Show in the API key column next to the Name from the previous bullet

   1. Copy/paste this value in the Api Key field of the Social25 Configuration Wizard

5. In the top menu, navigate to Webhooks
   

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6. Select the correct API Key

7. In the SMS section, fill in the following:

   1. Method: POST

   2. Webhook URL:

      1. For Sandbox: https://social25-staging.herokuapp.com/v1.0/webhook/tyntec/messages/<phone-number>/<your-webhook-secret>/

      2. For Production: https://social25.herokuapp.com/v1.0/webhook/tyntec/messages/<phone-number>/<your-webhook-secret>/

   3. For the webhook secret, we suggest using a UUID generator: https://www.uuidgenerator.net/ . You can then fill this is in the Webhook Secret in the Social25 Configuration Wizard