We WhatsWe support the following functionalities per channel from the Social25 user point of view.
Receive Text | Receive Images | Receive GIF | Receive Audio | Receive Files | Receive Stickers | Receive Video | Receive Contact | Receive Location | Proactive Outbound Text | Native User Blocking | Social25 User Blocking | |||||||||||||
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Not supported anymore since May 2023 |
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Facebook Messenger | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ After receiving a message | ✅ | ✅ | |||||||||||||||
Whatsapp (WABA) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ After receiving a message, or with message template | ✅ | |||||||||||||
Whatsapp (Tyntec) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ After receiving a message, or with message template | ✅ | |||||||||||||
Whatsapp (CM.com) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ After receiving a message, or with message template | ✅ | |||||||||||||
✅ | ✅ | ✅ | ✅ After opt-in via QR codesomeone follows your account or receiving a message | ✅ | ||||||||||||||||||||
Line | ✅ | ✅ | TelegramAfter someone follows your account or receiving a message | ✅✅ | ||||||||||||||||||||
Instagram DM | ✅ | SMS (Tyntec) | ✅ | ✅ | Intercom | ✅ | ✅ | Instagram DM | ✅ | Google Business Messages | ✅ | ✅ | ✅ | After receiving a message | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
Send Text | Send Images | Send GIF | Send Audio | Send Files | Send Video | Send Contact | Send Location | Initiate Outbound Conversation | Template Messages | Messaging Window | |||||
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Not supported anymore since May 2023 |
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Facebook Messenger | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours (can be extended to 7 days with Human Agent tag) | |||||||
Whatsapp (WABA) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | |||||||
Whatsapp (Tyntec) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | |||||||
Whatsapp (CM.com) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅24 hours | ✅ | 24 hours | |||||||
Line | ✅ | ✅✅ | 7 days | Telegram✅ | 24 hours | ||||||||||
SMS (Tyntec)Line | ✅ | ✅ | No time limit | Intercom | ✅ | As long as the customer has the chat window open | Google Business Messages✅24 | hours (Although this is not a hard limit)7 days | |||||||
Instagram DM | ✅ | ✅ | 24 hours |