Steps to perform
Run a Sandbox refresh
Don’t perform any additional steps and contact Social25 support with the following details:
The selected environment in the wizard (Production or Sandbox)
Salesforce Environment Domain (https://<domain>.my.salesforce.com)
The Social25 support team will link all your platforms to your environment again.
In the meantime, open the Developer Console and run the following SOQL query:
delete [select id from Social25__Platform__c]
When the Social25 support team informs you that the platforms have been synced, and you have run the previous query, navigate to the Configuration flow and click “Sync Platforms”. This can be found on the Platforms page under the small arrow on the right-hand top side.