We support the following functionalities per channel from the Social25 user point of view.
Receive Text | Receive Images | Receive GIF | Receive Audio | Receive Files | Receive Stickers | Receive Video | Receive Contact | Receive Location | Proactive Outbound Text | Native User Blocking | Social25 User Blocking | |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Twitter DM | ✅ | ✅ | ✅ | |||||||||
Facebook Messenger | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ||||
Whatsapp (WABA) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
Whatsapp (Tyntec) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
Whatsapp (CM.com) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
✅ | ✅ | ✅ | ✅ After opt-in via QR code | ✅ | ||||||||
Line | ✅ | ✅ | ||||||||||
Instagram DM | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
Send Text | Send Images | Send GIF | Send Audio | Send Files | Send Video | Send Contact | Send Location | Initiate Outbound Conversation | Messaging Window | |
---|---|---|---|---|---|---|---|---|---|---|
Twitter DM | ✅ | 24 hours | ||||||||
Facebook Messenger | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours (can be extended to 7 days with Human Agent tag) | |||
Whatsapp (WABA) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | |||
Whatsapp (Tyntec) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | |||
Whatsapp (CM.com) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | |||
✅ | 24 hours | |||||||||
Line | ✅ | ✅ | ✅ | 7 days | ||||||
Instagram DM | ✅ | ✅ | 24 hours |