Use the multi-chat window in Salesforce Mobile
- Daniel van der Kolk (Unlicensed)
- Jérôme Vincendon (Unlicensed)
Owned by Daniel van der Kolk (Unlicensed)
To use the Social25 multi-chat window on Salesforce Mobile, you can assign it to a Lightning Action and assign this to your mobile page layouts. In order to pass in the attributes that the chat window expects, you will need to create a Lightning Aura Component as explained in this article.
Lightning Aura Component
The component should contain the following:
<aura:component implements="force:lightningQuickAction,force:hasRecordId" >
<aura:attribute name="personIdLookupFieldApiName" type="String" default="" />
<aura:attribute name="templateLanguageMappingFieldApiName" type="String" default="" />
<aura:attribute name="initiatePlatformFilterFieldApiName" type="String" default="" />
<Social25:Social25MultiMessenger
recordId="{!v.recordId}"
idFieldName="{!v.personIdLookupFieldApiName}"
templateLanguageMappingFieldName="{!v.templateLanguageMappingFieldApiName}"
initiatePlatformFilterFieldName="{!v.initiatePlatformFilterFieldApiName}"
/>
</aura:component>Attributes
There are three attributes defined:
templateLanguageMappingFieldApiName | This is the same value as you would fill in on ‘Language Mapping Field Name’ |
|---|---|
initiatePlatformFilterFieldApiName | This is the same value as you would fill in on ‘Initiate Platform Filter Field Name’ |
personIdLookupFieldApiName | This is the same value as you would fill in on ‘Person Id Field’ |
On this page: |
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